Refund policy

1. Purpose

This Return & Refund Policy outlines the terms and conditions under which customers may request a return, exchange, or refund, in compliance with applicable laws of the United States. The policy is designed to protect the rights of customers and ensure service quality of VELOURA.

2. Scope of Application

This policy applies to all products and/or services purchased from VELOURA through website, unless otherwise stated in writing.

3. Return Eligibility

  • Customers are eligible for returns or exchanges if all of the following conditions are met:
  • The item is unused, unwashed, and in its original condition.
  • Original packaging, labels, accessories, manuals, and promotional items (if any) are included.
  • Proof of purchase (order confirmation, receipt, or invoice) is provided.
  • The return request is submitted within [7] days from the date of delivery.

4. Acceptable Return Reasons

  • Returns or exchanges will be accepted in the following cases:
  • The product is defective or damaged due to manufacturing defects.
  • The wrong item, size, color, or model was shipped.
  • The product was damaged during shipping.

5. Non-Returnable Items

  • The following items are not eligible for return or refund:
  • Used, altered, or damaged items caused by customer misuse.
  • Clearance, final sale, or promotional items (unless defective).
  • Personalized or custom-made products.

6. Refund Policy

  • Refunds are issued only after the returned item has been inspected and approved.
  • Approved refunds will be processed to the original payment method.
  • Refund amount equals the purchase price of the product, excluding shipping and handling fees, unless the return is due to VELOURA error.
  • Refund processing time: 5–10 business days after approval (depending on the payment provider).

7. Return Shipping Costs

VELOURA covers return shipping costs for defective, damaged, or incorrect items.

  • Customers are responsible for return shipping costs for all other eligible returns, unless otherwise stated.

8. Return Process

  1. Contact Customer Support at [email/phone] to request a return authorization (RMA).
  2. Provide order details, reason for return, and photos/videos if requested.
  3. Upon approval, ship the product following the provided instructions.
  4. Receive an exchange or refund according to this policy.

9. Legal Compliance & Consumer Rights

This policy complies with applicable U.S. federal and state consumer protection laws. Nothing in this policy affects customers’ statutory rights under U.S. law.

10. Contact Information

For questions or assistance, please contact:

  • Email: [email]
  • Phone: [phone number]
  • Business Address: [U.S. address]